Returns & Refunds Policy
Returns & Refunds Policy
The provision of goods and services by Hippo and Co (Pty) Ltd. is subject to availability. In cases of unavailability, Hippo and Co (Pty) Ltd. will refund the client in full within 30 days. Cancellation of orders by the client will attract a 20% administration fee.
Goods may be returned for a refund or replacement within 21 calendar days of receipt. Goods must be returned in new condition with all packaging and materials unopened/sealed.
Refunds of the purchase price of the goods (deducted the direct costs of returning the goods) will be processed within 30 days of the date of the return request, should the above conditions for return be met. The original delivery charge will not be refunded and the cost for returning the parcel is at the expense of the returnee.
Our products undergo rigorous product and quality testing approved by SGS. We do our best to ensure that the products we deliver to you are of a high quality, and are in good working order and without defects.
A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. The following, inter alia, will not be regarded as defects and will not entitle you to a return:
Faults resulting from normal wear and tear;
Damage arising from negligence, user abuse or incorrect usage of the product;
Damage arising from a failure to adequately care for the product;
Damage arising from unauthorized alterations to the product;
Where the specifications of a product, although accurately described on the website and generally fit for its intended purpose, do not suit you.
Should you wish to return a product which you believe to be defective, please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 6 months after delivery/collection of the product. We will arrange for it to undergo technical evaluation, to determine the cause of the defect.
Once we have inspected the product, if the defect is found to be inherent in the product and not caused by the consumer (please see examples above), we will validated your return within 30 days. We will at your choice repair/replace the product (if such repair is possible/we have the same product in stock to use as a replacement) or refund you if that is your preference. If the repair/replacement takes longer than 30 days, we will get in touch with you to see if you would rather receive a refund. The original delivery charge will not be refunded and the cost for returning the product is at the expense of the returnee.